This Privacy Policy describes how Grip Dispatch ("Company," "we," "us," or "our") collects, uses, and protects information in connection with our mobile mechanic dispatch services, admin platform, and client and mechanic mobile applications.
This Privacy Policy applies to Grip Dispatch and its family of regional service brands, including but not limited to: Chicagoland Auto Response (collectively, the "Grip Dispatch Family of Brands"). Each brand operates under this same policy regardless of the regional service area or brand name displayed to the customer.
1. Information We Collect
When you contact us to request service, our admin team creates a customer information file that may include:
Your name and contact information, including your phone number
Vehicle information and service/job details
Service location and appointment details
Your stated preference for how we contact you regarding a specific job (phone call or SMS text message)
Communications exchanged with our admin team or mechanics during the course of a job
2. How We Use Your Information
We use the information we collect to:
Coordinate and dispatch mobile mechanic services you have requested
Communicate with you about the specific job or contract you initiated, using the contact method (phone or SMS) you selected for that request
Maintain accurate service and repair records
Respond to future service inquiries you initiate using the same contact information
Improve our internal dispatch operations
3. How SMS Communication Works
All text message communication with our company is customer-initiated. We do not send unsolicited text messages. Specifically:
You contact us first, by phone or SMS, to request service.
Our admin team asks whether you would like communication for that specific job to occur via phone call or SMS text message.
If you select SMS, that authorization applies to the back-and-forth communication needed to coordinate and complete that particular job only.
Once a job is complete, we do not proactively text you to solicit future work. If you wish to arrange future service, you may do so through our mobile app or by contacting us again, which we treat as your authorization to respond to that new, customer-initiated inquiry.
4. Data Retention
We retain customer information, including past job and communication records, for our business and record-keeping purposes. Retained information is never used to proactively contact you about new or future services. Any future contact from us will only occur in direct response to an inquiry you initiate.
5. Opting Out of SMS
You may decline SMS communication at any time. You can disable SMS communications directly within the mobile app account settings, or by replying STOP to any text message thread. You may also request account and communication support through the mobile app or by contacting us directly.
6. How We Share Information
We do not sell your personal information. We may share information with:
Mechanics/contractors assigned to fulfill your specific service request
Service providers who support our dispatch platform, payment processing, or SMS/communications infrastructure (e.g., Twilio), solely to enable the services described in this policy
Law enforcement or regulators when required by law
7. Your Account Controls
Through our mobile app, you can view your account information, review Terms & Conditions, manage SMS communication preferences, and contact support.
8. Contact Us
If you have questions about this Privacy Policy or how your information is used, contact us at:
admin@gripdispatch.com
(888) 557-2702